Child Line

The Directorate of WCD acts as the nodal implementing organisation for all the programmes of the State Government as well as programmes of Central Government.

CHILD HELP LINE is a national emergency toll free phone out reach service for the children in need of care and protection operates on the 1098 number, and is supported by the Ministry of Women and Child Development (WMCD), Government of India and works in partnership with state governments, NGOs, Bilateral/Multilateral Agencies and Corporate Sector.

CHILD HELP LINE India Foundation (CIF) has been appointed as the Mother NGO for setting up, managing and monitoring the CHILD HELP LINE 1098 service all over the country. CHILDLINE 1098 service is cited by the Government of India as India’s response to commitments under the Child Rights Convention of the United Nations to which India is a signatory.

At present CHILD HELP LINE is operational in 82 cities/districts in India. Under the XIth Plan CHILD HELP LINE India Foundation has been mandated to extend the CHILD HELP LINE service in all districts of the country as part of the Integrated Child Protection scheme of the Ministry of Women and Child Development.

The service focuses on the needs of children living alone on the streets, child labourers, domestic workers, run away children, Children of sex workers and sexually abused children.

The basic objectives of the CHILDHELPLINE Service are as follows:-

  • To respond to children in emergency situations and refer them to relevant Governmental and Non- Governmental Organisations and link them to long term rehabilitation.

  • To create a structure which ensures the protection of the rights of the child as ratified in the UN Convention on the Rights of the Child and The Juvenile Justice (Care and Protection of Children) Act, 2000;

  • To provide a platform for networking amongst organizations and to strengthen the support systems which facilitate the rehabilitation for children in especially difficult circumstances;

  • To sensitize agencies such as the public, hospitals, municipal corporations and the railways towards the problems faced by these children;

  • To provide an opportunity to public to respond to the needs of children in difficult circumstances.

CHILD HELP LINE has responded to a total of 15194271 Calls from inception till December 2008. These calls have been for medical assistance, shelter, repatriation, missing children, protection from abuse, emotional support and guidance, information and referral to services, death related calls etc.

For more information

Child HELP Line (1098) Services in Kerala



Nodal Organisation

Loyola Extension Services
Loyola College
Sreekariyam, Thiruvananthapuram – 17
Ph : 0471-2595097

Collab Organisation

Don Bosco Nivas
Thiruvananthapuram – 14
Ph : 1098

Support Organisation

Trivandrum Social Service Society (TSSS)
Bishop House Compound
P.B. No. 828, Vellayambalam
Ph : 0471-2727123


Nodal Organisation 

Rajagiri College of Social Sciences
Rajagiri P.O, Kalamassery
Kochi – 683 104
Ph : 0484-2532099 / 2555564 

Collab Organisation 

Don Bosco Snehabhavan Annexe
Near KSRTC Bus Stand
Kochi – 682 035
Ph : 1098


Nodal Organisation 

Vimala College
Thrissur – 680 648
Ph : 0487-2330351,2332080 

Collab Organisation 

St. Christeena Home
Pullazhy, Thrissur – 680 012
Ph : 1098 


Nodal Organisation  

Farook College
Farook College P.O, P.B. No. 59
Kozhikode – 673 632
Ph : 0495-2440766 

Collab Organisation 

Association for the Welfare of the Handicapped
Mujahid Square Complex
Pavuamam Road
Kozhikode – 673 001 


Nodal Organisation 

Hilda Trust
P.B. No. 9, Sulthan Bathery
Wayanad – 673 592
Ph : 04936-2221652, 2220052 

Collab Organistion 

Kalpetta North, Wayanad – 673 122
Ph : 1098, 04936 203574 / 206036